Competency
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests
Market Knowledge
Exhibited knowledge of the real estate market, the neighborhood and community
Communication
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted
My Experience
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Street Name: Spinnaker RUN
Represented the Seller
- Survey On 08/06/2026
Street Name: Middle Ridge DR
Represented the Buyer
- Survey On 08/03/2026
Street Name: Birdseye Maple LN
Represented the Buyer
- Survey On 06/23/2026
Ellen and her team were amazing the entire time and helped us find our dream home The entire process went very smoothly and communication was great. I highly recommend her as your realtor
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Street Name: Quail Oak Park LN
Represented the Seller
- Survey On 06/15/2026
They were very responsive to our questions and gave us great advice
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Street Name: Flat Stone LN
Represented the Buyer
- Survey On 06/09/2026
We had a wonderful experience working with Ellen She was knowledgeable, responsive, and always available to answer our questions throughout the home buying process. She made everything feel much less stressful and truly had our best interests in mind. We are so grateful for her guidance and would highly recommend her to anyone looking to buy or sell a home
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Agent Comment:
Thank you so much for your thoughtful review! It was truly a pleasure working with you throughout your home buying journey. I'm so glad I could help make the process feel less stressful and be there to answer your questions along the way. Your trust and kind recommendation mean so much to me. Congratulations again on your new home!
Represented the Buyer
- Survey On 08/05/2026
We had a wonderful experience working with Ellen. She was very responsive and made the entire buying selling process smooth from start to finish. Her communication and professionalism gave us confidence every step of the way. We highly recommend her to anyone looking for a dedicated and trustworthy realtor
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Street Name: Worthington DR
Represented the Seller
- Survey On 07/15/2026
Ellen provided excellent information and advice through the entire process From guiding us on the preparation of the home, and getting it listed Her marketing was so amazing that it was under contract the first day
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Street Name: Colonial Oaks LN
Represented the Buyer
- Survey On 04/28/2026
If I could give more than a 5 star rating, I would Ellen and her entire team were absolutely fantastic to work with. My communication with Ellen extended almost 2 years as we were nearing the end of our military career life and moving on to greener pastures. In that time Ellen continuously checked in with us to see if she could assist in any way as we geared up for our move back and was extremely patient and helpful to us in our home buying process. We are so grateful to have found such an amazing realtor who truly listens and cares about their clients wants and needs For anyone reading choose Ellen
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Agent Comment:
Hailey, this review made my heart so full! Two years of staying in touch and watching you get closer to this next chapter I loved every minute of it. Helping military families transition home is one of the greatest privileges of what I do, and you and your family made it so easy to show up for. I'm so glad you're here and settled in. Thank you for your patience, your trust, and most of all your service. Wishing your family nothing but the best and I'm always just a call away!
Street Name: Crestlake BLVD
Represented the Seller
- Survey On 04/28/2026
We recently worked with Ellen Pool to sell our home while living out of state, and we couldn t have been more pleased with how she handled everything. Managing a home sale remotely can be stressful, but Ellen made the process smooth and worry-free. She kept us informed every step of the way and handled the details on the ground so we didn t have to. When it came time to close, Ellen really pulled everything together and made sure the deal crossed the finish line without a hitch. Her professionalism and ability to manage the moving parts of a long-distance sale gave us real peace of mind. If you re looking for a realtor who is reliable, communicative, and gets the job done especially when you can t be there in person we highly recommend Ellen Pool.
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Agent Comment:
Robin, thank you so much for this! Selling a home from out of state takes a huge amount of trust, and I didn't take that lightly for a single second. Knowing you felt informed and at ease throughout the process is exactly what I aim for. And yes we had to pivot more than once along the way (Ross Geller would have been proud), but getting to the closing table without a hitch was the best possible ending. I'm so glad it was a smooth experience and that you felt taken care of every step of the way. Wishing you all the best in your next chapter, and thank you for trusting me with something so important!
Street Name: Charter Hill DR
Represented the Buyer
- Survey On 04/28/2026
I can t say enough. Ellen is the best and took care of everything Easy move and easy transaction. Thank you Ellen
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Agent Comment:
Dennis, thank you so much this made me smile! It has been such a pleasure taking care of you through both sides of this move, and knowing you're settled into your new home means everything. Your service both to our country and to our community here in Houston does not go unnoticed, and it was truly an honor to work with you. I've got the sale of your old home handled, so just focus on enjoying that new one. You deserve it!
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